Ads-ZM.com DOCS

3.5 Support Channel

Ads-ZM's two customer support teams, AM and Livechat, are dedicated to providing exceptional customer support.

Livechat team

The Livechat team responds to and supports customers during their initial contact:

  • Verify customers on Ads-ZM's system.
  • Obtain information about the customer's chat.
  • Determine whether to provide direct support or transfer the chat to the AM team.

How to contact the Livechat team?

  • Ads-ZM platform's box chat (Highly recommend)

Ads-ZM.com · Contact support

Other channels:

AM team

Ads-ZM's AM (Account Manager) team supports customers to create advertising accounts, manage accounts, handle violations, and consult on optimizing campaigns.

How to contact the AM team?

  • AM will support customers via WhatsApp (with the WhatsApp link provided when registering).
  • Alternatively, contact the Livechat team to forward the request to AM.